عرض مشاركة واحدة

قديم 13-10-09, 02:49 PM

  رقم المشاركة : 3
معلومات العضو
المنتصر
مشرف عام

الصورة الرمزية المنتصر

إحصائية العضو





المنتصر غير متواجد حالياً

رسالتي للجميع

افتراضي



 

Customer Service


Develops and maintains productive and collaborative work relationships with all clients (internal and external who utilize services) by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service


ContributingJourneyAdvanced


Develops and maintains productive and collaborative work relationships and responds promptly and accurately to clients based on established policies and procedures


Develops and maintains productive and collaborative work relationships in order to facilitate effective service in assigned HR area and problem resolution with clients


Enhances collaboration among individuals and groups and builds consensus when dealing with opposing points of view and resolving competing or complex issues. Promotes a high level of integrity among all staff



Explains established HR procedures and practices in terms of client needs and business results and goals. Follows up on issues needing policy interpretation with higher-level HR staff or supervisor and responds back to clients


Explains the application of HR policies and procedures in terms of client needs and business results and goals; identifies options and makes recommendations within established guidelines to meet competing needs



Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals, client’s needs, and HR best practices


Understands the clients’ mission, goals and HR needs.Understands the value of HR services to the client and how to deliver those services. Understands the unique needs of clients and provides responsive services/answers tailored to their requirements. Maintains quality service standards and recommends improvements



Communication – Verbal/Written


Clearly conveys information (verbal and written) with and to individuals or groups to ensure information is shared and that messages are understood. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Gains credibility by fostering respect for all individuals and points of view


ContributingJourneyAdvanced


States verbal and written messages in a clear manner and uses HR terms and examples that are understandable to clients and include their business goals



Listens and confirms understanding of the issue and then communicates appropriate information in a concise and clear manner; conveys concepts in an organized and appealing manner that clients can apply directly to the situation or issue


Listens to assure understanding of the issue and then persuasively conveys more involved, multiple-issue information to clients; adjusts communication style as needed. May develop materials to assist others in explaining or understanding similar issues


Relays HR information and explains HR processes to clients; responds to client needs within established parameters


Explains the application of HR processes and procedures using sources that clients can reference. Conveys information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Speaks in terms of business results and goals in addition to using HR technical terms


Delivers complex or adverse information; advises and consults with clients to ensure accuracy of the communication and understanding of the message. Places message in con with the organization’s broader business perspective. Drafts internal policy and work processes


Uses correct grammar, punctuation, and spelling to communicate basic information


Uses a writing style and format that are appropriate for the audience.Assesses audience and adjusts communication style as appropriate



Communicates by email, letter, or memoranda to request information needed to process HR transactions or to report factual information regarding actions. s actions as requested or according to guidelines. Some or all communication may require review by a higher-level HR staff member or supervisor


Composes communication describing the action(s) taken to resolve an issue or to initiate or terminate a procedure. Creates presentations using a variety of media to convey meaningful information to an individual or group. Anticipates barriers to new initiatives. Advises and consults with others to ensure accuracy and appropriateness of the communication’s , con and tone

 

 


المنتصر

يقول احد القادة القدماء وهويخاطب جنوده . ( اذا لم تكونوا مستعدين للقتال من أجل ما تروه عزيزاً عليكم , فسوف يأخذه أحد ما عاجلا أو اَجلا , واذا كنتم تفضلوا السلام على الحرية فسوف تخسرونهما معاً , واذا كنتم تفضلوا الراحة والرخاء والسلام على العدل والحرية فسوف تخسروهما جميعا ) .

   

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