Applied Knowledge – HR Program and Organization
Knowledge of issues and best practices in human resource program procedures and methods and knowledge of the related business con, appropriate for the level of work and usually acquired on the job. Ability to apply both to specific situations. Demonstrates a commitment to continuous improvement, to include the use of contemporary applicable technology (hardware, software, equipment and processes).I
ContributingJourneyAdvanced
Ability to research and learn State, federal and client policies and procedures affecting HR program area(s), demonstrated by the ability to routinely apply them to client needs
Knowledge of State, federal and client policy and policy interpretations and HR best practices affecting HR program area(s) demonstrated by the ability to analyze and explain how policies or procedures apply to client’s unique needs
Knowledge of policies, procedures, precedents and best practices affecting HR program area(s), demonstrated by the ability to analyze and explain policy, procedure, or process revisions, and implement HR initiatives such as workforce planning and talent management using the broader perspective of the client’s business needs. May draft and recommend new procedures
General knowledge of the purpose of the client’s organization including its mission, services, clients and measures of business effectiveness in order to understand the relationship between HR activities and successful mission accomplishment. Operational knowledge of the purpose of the client’s organization including its mission, services, clients and measures of business effectiveness in order to place client needs into perspective and assure assistance is appropriate to the situation. Operational knowledge and the ability to articulate the purpose of the organization including its mission, services, clients and measures of business effectiveness in order to adapt HR processes, procedures and activities to meet client needs
Ability to process daily HR actions and requests according to appropriate State, federal and client policies and procedures. Refers non-routine issues and problems to higher-level HR staff or supervisor
Ability to identify and understand issues and problems in HR program area(s) and to resolve most of them independently
Ability to identify, understand and provide possible resolutions for issues and problems that impact client services
Ability to use contemporary applicable technology, web-based data systems and programs needed to complete work assignments. 4. Ability to modify processes using contemporary applicable technology, web-based data systems and programs. 4. Ability to lead teams in the modification of processes using contemporary applicable technology web-based data systems and programs