[المنتصر]

Program Administration

Provides oversight and administration for a formal, on-going program. Establishes expectations and clear directions including the tasks and activities to accomplish the intended outcome and timeline. Monitors delegated assignments or projects for results

ContributingJourneyAdvanced

Completes daily work to meet established deadlines and client needs

Administers an aspect of a program or functional area. Makes recommendations for program expectations and direction. Identifies and understands HR issues, client needs and problems of a recurring nature to effectively address and resolve situations. Tracks and monitors program outcomes

Independently establishes expectations and clear directions for a defined program area. Makes decisions regarding the program expectations and direction to ensure program outcomes and timelines are met. Identifies, understands, and provides corrective alternatives for issues and problems of a more complex nature. Adjusts program priorities based on changing work environment and deadlines

Collects, organizes and disseminates program information; completes assignments in a timely manner. Generates standard reports

Collects, researches, and analyzes information for processing, monitoring or measuring data. Develops internal processes and prioritizes workload. Generates non-standard reports

Analyzes and may develop information for monitoring and measuring work processes and program effectiveness and efficiency

Participates as a team member to accomplish work activities within the program area(s)

Participates as a team member of more than one HR program team or specific area of expertise

Leads a program team(s). Serves as program and process expert

Maintains program integrity and confidentiality

Mentors and assists others in various area(s) of technical expertise; conducts training for groups and individuals. Explores needs and resources and coordinates development and implementation of training specific to program area

Mentors and assists others in the more complex technical program components. Develops and conducts training for groups and individuals

Managing Work and Performance

Assigns work and establishes work rules and acceptable levels of quality and quantity of work; reviews work and measures performance of others; and in concert with the employee, develops individual’s competencies

ContributingJourneyAdvanced

Explains and applies established work standards, processes, and procedures

Communicates and works with employees to gain their understanding of and their commitment to established work standards, processes and procedures. Maintains contact with higher level staff to ensure a clear understanding of the organizational unit’s priorities

Researches best practices and benchmarks, and participates in the development of work standards, processes and procedures; adapts standards to improve results

Provides specific feedback to the supervisor on an employee’s performance during on-the-job-training. Provides ongoing guidance and feedback to direct reports on performance; identifies and clearly communicates with the employee when accomplishments are met as well as the specific areas needing improvement. Creates a work environment that supports individuals being engaged and committed to the work and the organization. May assign and review the work of others

Assesses and measures the performance of direct reports according to an established process and works with staff to develop their individual competencies. Assigns and reviews the work of others; coordinates work with other units/multiple programs

Provides on-the-job-training for employees helping them to be successful in the work assigned; answers questions in a timely manner.Creates learning opportunities that may include project participation, networking with colleagues at other organizations or attending in-house training on HR-related and business-related operations

Collaborates with others to gain support for developmental opportunities; may secure resources to support efforts

Minimum Training and Experience Guidelines:

Graduation from a four year college or university; or an *****alent combination of training and experience

Special Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.